In 2009 a group of 4 Wharton Business School students had an idea for a term project. They started with an idea; VC funding and a Netsuite account. The brand they founded is Warby Parker. Their vision required a change in the checkout flow of their Netsuite shopping cart and they needed a developer capable of realizing their vision. They found me.
Not only was I able to help them get their unique Netsuite website off the ground I was also able to help them implement their visionary HomeTry-On program. The program is physically handled by a 3PL who manages Warby Parker's inventory. Integration included automating the transmission of new home try on orders from Netsuite to the 3PL and receiving shipment and returns notices from the 3PL back to Netsuite.
Warby Parker relies on customization from KotN to allocate orders to the multiple optical labs who fulfill Warby Parker's prescription orders. The allocation system balances orders between labs taking into account:stock level of frames; lab capabilities and shipment costs and transit times. KotN code also sends the orders to the labs through their various interfaces - SOAP and REST Web Services and good-old CSVs via FTP.
Miscellaneous work has included flagging orders by type for processing by different work groups and flagging various custom properties on the orders to allow sales effectiveness analysis and responsive customer service.
As of 2014 Warby Parker has over 100 employees and continues to innovate their use of Netsuite with the assistance of Knights of the Net.
Image Solutions Apparel was founded in 1998 when Netsuite was still named NetLedger. Mike Spencer shortly became Image Solution's primary Netsuite support and as they grew KotN was brought in for scripting and automation support. Image Solutions provides corporate branded merchandise and runs over 30 branded B2B websites using Netsuite's multi-site capabilities and KotN's support. Noteworthy projects that contribute to Image Solutions ability to grow with minimal new overhead:
Since 2001 KotN has dealt with dozens of customers with unique customization needs. Some of the activities not mentioned below include: project management and time-tracking extensions; various types of workflow modules; data import and export automation; custom task based entry screens; etc. KotN has dealt with all the 'Suites' of Netsuite customization and integration - SuiteScript; SuiteTalk; SuiteFlow; SuiteCloud.
KotN has developed a number of 3PL solutions for Netsuite customers. Some of these are as simple as generating a CSV file on a schedule with the CSV being only slightly more complex than what can be achieved with a saved search. The CSV is emailed to an employee for upload to an FTP site. KotN can also provide an FTP gateway for such files to keep all operations hands-free.
KotN has helped customers automate transmission and receipt of item fullfillments, ship notices, returns, inventory movements, invoicing etc.
Loco X was a motocross themed apparel retailer. Setting customer expectations as to delivery times was a key for custome service. The problem was they sourced their apparel from 5 different wholesalers. KotN set up a process to load daily stock status from from these wholesalers so that delivery times could be accurately shown on their web site.
Customers of an on-line Christmas tree retailer use PayPal extensively. KotN integrated the client's sales order processing to pull PayPal's extended customer information (e.g. Protection Eligibility) to assist with order approval. KotN also automated dealing with PayPal voids and refunds to reduce the overhead of dealing with PayPal based orders.
Another customer wanted all their PayPal and PayFlowPro charges to be reflected on their sales orders as a negative value line item. This allowed them more precision as to actual profitability for their orders. KotN wrote scripts to process the sales' payment event records and update the orders.
A dealer of antique coins needed a way to manage inventory when almost every item was unique. KotN created a way to accept purchase of a coin (for sale or consignment) and have it go into stock as a new item. Processes were put in place to negotiate a price with the consigner and to ensure each coin was inspected and approved before it could appear on the web site.
I have been dealing with Nesuite web sites since 2001. To my knowledge I wrote the first web site hack published on the NS user group; it allowed for limiting the list of ship to countries. Things have progressed since then...
This and shipping rules have been among the most requested web site enhancements. KotN has added faceted product search to a number of websites. For example a product selector or an expanded matrix selector showing stock status. Custom searches can be set up for any type of records including custom records. KotN has developed a custom item search widget which includes paging and customer price level support so custom searches may be added quickly to your site.
Netsuite's matrix items are sometimes too limited to achieve your desired user experience. Some of the most requested features KotN has implemented include:
KotN has also provided matrix like selection on an item page for cases where Netsuite's matrixes are either too limited or just can't work.
KotN has been developing expertise in web technologies since 1997. I did AJAX (with QuickBase and IE6) before the term was coined and have been pushing the boundaries of Netsuite's web technology for a long time. Fantail brings Netsuite web sites into the modern age.
Whatever your need for a Netsuite web site if you wonder "Can this be done with Netsuite?" my answer is probably "Yes it can".